ROCKSOLAR 1000W 12V Off-Grid Solar Water Pump System - Cottage

**Skywalkzy only ships within the Lower 48 US states. Hence, we do not ship to Hawaii, Alaska or any other Islands or US territories**

Order Confirmation:

- As soon as you place your order, you will receive an order confirmation e-mail.
This means that we have received your order in our system and we would pre-authorized your credit card for the purchase.  
- As soon as we receive your order, we automatically reach out to our suppliers to confirm that stock is available for immediate shipment.  If your item is on backorder or unavailable, we will void the pre-authorization and reach out to you via e-mail.  

Order Processing Time:

- If your item(s) are available for immediate shipment (i.e. within 5 business days), we will process the charges and submit your order for shipment.
- We estimate your order to be processed within 1-3 business days

Order Shipment:

- Once your order ships, we will send tracking information to the e-mail address provided at checkout within 24 hours of your order leaving the warehouse. If you do not receive tracking information from us within five business days of your order confirmation, please follow up with us at sales@skywalkzy.com or use the "Contact Us" page
- Your order should arrive approximately 2-5 business days from receipt of the tracking number.
Please note that these are estimates. Actual delivery time would normally vary depending on distance to your shipping address from our supply warehouses.

Shipping Cost

- We offer free shipping to all locations in the Continental USA. All other locations within the USA would be charged based off delivery costs from our carriers.
- We use UPS, USPS or FedEx to deliver your packages

Address Changes

- If you need to make any modifications to your order or change the shipping address, please reach out to us at sales@skywalkzy.com or use the "Contact Us" page
- Please note that changes may not be made after the order is processed or shipped

Happy shopping and enjoy your adventures!

If you have any question regarding your order, please don't hesitate to contact us at 
Email: sales@skywalkzy.com
Phone:  +1 801 895 3438
Mail: 2750 S Preston Rd STE 116199, Celina TX 75009

We work very hard to ensure that we offer the absolute best prices online.  If you find another online store that offers a lower price than us within six months of your purchase date please let us know and we will refund your original payment for the difference.  We want you to feel confident that you are getting the absolute best price for the product you are ordering.  If you find that our own website has a lower price for the same item you have ordered within six months of your purchase date will refund the difference as well.

To request your partial refund simply e-mail us a link to the same product on our website, or on our competitors website within six months from the date of your order and we will process the credit accordingly.

Use one of the following to reach out to us.

email - sales@skywalkzy.com
Phone - +1 (801) 895 3438 or
Mail - 2750 S Preston Rd STE 116199, Celina TX 75009 or
reach out to us at "Contact Us" page

Our 100% Price Guarantee has some limitations:

• You must purchase the item from our website before requesting your Price Match Guarantee
• Promotions such as rebates and buy one, get one free offers are not eligible
• The item must be in stock on the competitors website
• The competitor must be an online store, they may not have a retail location
• The website can not be a discounter or auction website (ie; eBay, overstock, etc..)
• The competitor must be an Authorized Retailer of the product in question
• The Price Match Guarantee includes the item price and the shipping charges, it excludes sales tax

Cancellations

- Order cancellation before shipment: Contact us via email to have orders cancelled in a timely manner. Please reach out to us at one of the following 

Email: sales@skywalkzy.com
Phone:  +1 801 895 3438
Mail: 2750 S Preston Rd STE 116199, Celina TX 75009 or
reach out to us at "Contact Us" page

Please provide the order number, receiver's name and other relevant information. 

- Order cancellation after shipment: All orders canceled after 48 hours are subject to a $20 administration fee. If your order has shipped, you would also be responsible for the actual return shipping charges.

- We have the right to cancel an order due to items being oversold or for any reason of our choosing. If we choose to cancel an order you will be notified immediately and issued a full refund.